What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?


I received this text message from Net10 Wireless on my iPhone 5…

“NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=1234567890”.


Many Net10 and Straight Talk customers are wary of software updates which many affect their internet or MMS service. I decided I’d click on the link and see what would happen. The link opened a mobile optimized web page in Safari. It did not update my browser or anything else on my iPhone.


I wasn’t too worried. Net10 can’t update your browser, Safari, on your iPhone. Safari can only be updated by Apple as part of an iOS software update. Apple can’t even update Safari through the App Store.

If you are using an Android phone, I wouldn’t worry either. This link isn’t going to update anything on your phone.

So what the heck is this message about? I think Net10 set up this mobile web search page as part of a marketing and promotion campaign and are hoping customers will use it. I didn’t find the web page useful or compelling, but that doesn’t mean the idea is bad, just the implementation.

I have noticed a lot of increased marketing and promotional activity from Net10 recently. They ran a Holiday Home promotion, you could create a holiday card for friends and family. They have Trac N Save promotion offering shopping deals and discounts. Finally, Net10 Now, a promotion to advertise their new tiered smartphone plans with lower prices or more service.

Do you use Net10 or Straight Talk and this message too? Leave a comment and let me know.

239 comments on “What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?
  1. Zster says:

    I received the message a couple of times to their website without any hint of how to update. I have a motor. False lead to wasted time and effort. Good thing I was able to follow the popcorn out.

  2. Dawn Runyon says:

    I regularly check both my firmware and software on my Tracphone w/Straight Talk service, after receiving the same message w/link I tried both using the link to update and also going under my settings and checking for updates. Upon going under settings and trying to check I get a repeat message saying ” I have no data connection “. I clearly have connection with 4G but absolutely cannot get it to work. I also have tried recently to download some Apps off Google play store and can’t as it tells me my browser isn’t supported. I’m running on Android and have 4.3, and have been having a lot of Apps freezing up, going to black screen etc. What do I need to do to update to 4.4?

    • Bob Thompson says:

      Hi Dawn,

      1. The message you received about the browser update is not about a software update. It’s just Straight Talk promoting a new web site they think you will find useful.

      2. If your cellular data isn’t working, the issue may be you need to set your APN. What type of phone are you using? Do you know which Straight Talk network you are on? ATT, TMobile, Verizon, or Sprint?

      3. You should never update the firmware of your phone over your cellular data connection. I recommend using a WiFi connection. It will be faster, more reliable, and you want use up your allotment of high speed cellular data.

      So don’t worry about #1. Answer #2. and then I can help you with #3.

  3. Tracy Bennett says:

    I received the message, your phone requires, update browser? Help? Not understanding?

  4. Tina says:

    I’m currently with Net 10.

  5. Roger Hanson says:

    How do I update my phones browser?

  6. Dennis Jackson says:

    I get this messege every month. I egnore it but, ive been getting kicked off wrb sites such as google play store saying google play store is no longer compatable with your browser…

    • Bob Thompson says:

      Hi Dennis,
      What type of phone do you have? Where did you get it? I keep hearing stories about people having problems after visiting this web page but haven’t experienced it myself. Did you visit the web page? Maybe you do need to update your phone, and, this message is just a coincidence. Net10 can’t really update your browser..

  7. Pamela Flege says:

    What does the text message on my phone mean that I need to update the browser on my phone?

  8. TI am so done with net10 this is 3rd .ph. have had. Replaced. I’m going viral. CAUTION/WARNING. U like the run around? Bad service? Wasting 6hrs. (Repeatedly? On. .ph arguing with. Them why ur .ph does not function? Asked stupid questions ? So u can have. A. New one sent with more problems. Than

  9. Shannon Johnston says:

    I just started receiving this message also on my net10 phone. only problem with my situation is that I been having problems with my browser since then. I can’t click on any links online or videos, pics. Just the main webpage I get onto and that’s it. my phone tells me page not found or unable to view at this time. I don’t know what to do or how to fix this. it is very irritating to pay for something that doesn’t work correctly. :-(

    • Bob Thompson says:

      Hi Shannon,
      you did not mention what type of phone you have. Other readers have reported similar problems after getting this message. I have never been able to confirm the problem on any of my phones. Let me know what type of phone you have.

  10. Mr.Stacy says:

    I have a prepaid net10 card I used $45.00 500 megabytes unlimited speed unlimited data unlimited text and 7 days before my prepaid card ran out they cut my data off and this is happen to Verizon customers and other people with regular accounts they scammed us again trying to just trying to have us pay by credit card online somebody needs to do something and Sue. Scammen use again.

    • Bob Thompson says:

      Hi Mr. Stacy,
      Sorry to hear about that. Its not really related to this article though. Are you sure your data was cut off or did they throttle it to some ridiously slow speed?

  11. Dave says:

    I get the message every two weeks or so.same thing here, just a link that does not add up to anything but a web page of suggestions to apps gimmicks Etc…

  12. mary kiggins says:

    I receive the same msg about once a month. I have net 10 and this is irritating. It makes me think my browser isnt up to date

    • Bob Thompson says:

      Hi Mary,
      I think you can reply to the message with STOP and you will stop getting it for a while at least. You didn’t mention which phone you have, but on the iPhone the browser can only be updated along with the entire phone. With Android its the same, though the newer browser can be updated from the Google Play store.
      I just learn to ignore it.

  13. Did I win? Let me know.


    Gloria A. Cornejo

  14. Why send me a text message to up date and to click link to update my browser when there is absolutely no option to update?: very misleading and concerning!

  15. Bonnie Goyer says:

    yeah I keep getting the same app same message and every time I do my phone starts acting stupid and I start getting kicked out of all my apps as well as my browser. Is there a connection ?

  16. Donna says:

    Stop sending message to update browser please.

    • Bob Thompson says:

      Hi Donna,
      I am not Net10 so I can’t stop sending you these messages. You can try replying to the text message with STOP. Sometimes that will stop the messages from coming.

      • Anony says:

        This is correct. I texted HELP to verify that it only cancels their marketing messages. By typing STOP you opt out of marketing, but will still receive pre-charge alerts if you’re in auto enroll and any alert related to your service plan.

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