What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?


I received this text message from Net10 Wireless on my iPhone 5…

“NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=1234567890″.


Many Net10 and Straight Talk customers are wary of software updates which many affect their internet or MMS service. I decided I’d click on the link and see what would happen. The link opened a mobile optimized web page in Safari. It did not update my browser or anything else on my iPhone.


I wasn’t too worried. Net10 can’t update your browser, Safari, on your iPhone. Safari can only be updated by Apple as part of an iOS software update. Apple can’t even update Safari through the App Store.

If you are using an Android phone, I wouldn’t worry either. This link isn’t going to update anything on your phone.

So what the heck is this message about? I think Net10 set up this mobile web search page as part of a marketing and promotion campaign and are hoping customers will use it. I didn’t find the web page useful or compelling, but that doesn’t mean the idea is bad, just the implementation.

I have noticed a lot of increased marketing and promotional activity from Net10 recently. They ran a Holiday Home promotion, you could create a holiday card for friends and family. They have Trac N Save promotion offering shopping deals and discounts. Finally, Net10 Now, a promotion to advertise their new tiered smartphone plans with lower prices or more service.

Do you use Net10 or Straight Talk and this message too? Leave a comment and let me know.

204 comments on “What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?
  1. Miriam bryan says:

    I also received this. It screwed up my browser and still having problems. It also led to ask!, I do not like that site. And it changed my setting and my SAMSUNG GALAXY S5 hasn’t been the same since!!!!!!!
    So upset!!!!

    • Bob Thompson says:

      Hi Miriam,
      Several readers have shared similar stories. I am not sure what is causing that. I have never had that problem myself. The link can’t really install any apps on your phone.

      Assuming your default browser is Chrome, you can try clearing your browsing data. Inside Chrome, go to Settings->Privacy->Clear Browsing Data. Clear browsing history, Clear the cache, and Clear Cookies and site data. See if that helps.

      Before you do that…
      You didn’t really say what you mean by this “screwed up my browser”. Do you mean your web connection is really slow? You can try running SpeedTest before and after clearing your browser data. This will tell you your network connection speeds. See Using SpeedTest to Measure Your Internet Speed

      Also in your browser settings, verify that your default search engine is still Google.


  2. ben pullen says:

    Been getting thst “update message from net10 for quite a while but found the link does nothing. Glad you explained it. I have a damsung smart phone. Regards: Ben Pullen

  3. Elisabeth c says:

    Yep got the same thing and the same happend

  4. rose graugnard says:

    This still has NOT helped me at all. What am i supposed to do?

  5. Debra says:

    How to update Net10 browser?

  6. Brian simon says:

    Why does my net10 phoneBoot me off when I’m on the internet on the browser ? Sometimes it happens within 2 minutes sometimes it happens within 5 minutes I never know when it’s going to disconnect me from internet If I’m surfing the web And yes I also have a message comes up sayingRefresh your phone’s browserI love my net10 plan in my phone is very tough But it’s little things like this that just pisses me off.. lol Can you help me

    • Bob Thompson says:

      Hi Brian,
      I don’t know. You did not mention what type of phone you have? Ignore the message about the browser.

    • Dustin graham says:

      Having the same problem with my little LG. Can hardly even write this comment because I’m constantly being kicked off of webpages. Problem started occurring shortly after receiving the same text msg.

  7. Frances says:

    I got a message telling me to update my browser on my phone but when I go to the link I don’t see where can I update need help

  8. kat says:

    I have a data useage warning my brower has to much on it what do i do to fix it.

  9. I used to have a prepaid HTC evo v4g from virgin mobile and every few month,s they gave me free bonus minutes were they paided my monthly bill, so far net ten is ok only time will tell I own a tree service ,all my employees use net ten thanks Ricky Pirrami

  10. Matthew Wootton says:

    This just happened to me,and clicking on the link only sent me to net 10 homepage.

  11. cityhick says:

    yeah that link is crap I’m going to it 3 times it’s crap.

  12. cityhick says:

    I read about you need to make one but how do you do it.

  13. Keep getting message to update browser but can’t find the link … The one given does nothing… Please update it for me or stop sending messages that have no relevance thanks

  14. dana says:

    I deleted play store services and now I cannot update my browser and cannot get on playstore app to download games

  15. Michaeljones says:

    No update from website.

  16. Kaitlyn says:

    Take a look at this site, (from net10 themselves.)

    i believe the 3rd or 4th response below is a guy who may have a law suite started because of this! Very interesting for me to find because i’ve used net10 for almost a year now and i just abs love them. i dont have a problem with the service other than data getting really slow towards the end of the month but other than that no complaints besides this message ! Could never update, so annoying!

  17. dale says:

    I got the same message. I would like to know how to upgrade my browser. because my browser is crashing.. do you have any advice for me. I have the Android.zte. please.

  18. Sharon Purcell-Cuautle says:

    I have an android phone and got the same text. All it did was take me to the net10 page. It didnt show how to get any sort of update or anything else so I guess Im not going to worry about it. My phone freezes up quite a bit so I was actually hoping an update would do it some good. No such luck…

    • Bob Thompson says:

      Hi Sharon,
      I have never seen any kind of update. So readers claim there phones get slow after clicking the link. I don’t discount it but haven’t seen any evidence of this.

  19. Hillary says:

    Ditto. I just added airtime and poof! There it is. I do think it’s linked to send us a mssg when we buy more time. I seem to get it once a month too. I’ve found out pretty much DO NOT put your cell phone number in the box. There isn’t even some fine print explanation or privacy agreement so I do not think this even comes from net10. Maybe one of their affiliates? Btw I have a Samsung galaxy s3

  20. James Forbes says:

    How do I update my Net10 browser

  21. chris says:

    I was thinking it was so slow my speed down or something because i got it as soon as I started to us tons of data

  22. Katherine says:

    Got this message too, thanks for the info. Very helpful!

  23. daniel Ryan says:

    Received message that my net 10 browser needed to be updated click for update lead me to a site with options,to download all things but an update for browser, now after reading ur comments will no longer pay it any attention

  24. kathi varady says:

    How do i update my browser

  25. Eric says:

    I just went to the update and it told me to put in my telephone number to receive the update.
    I didn’t do it. I’m leary, it seems like a scam.

  26. Not mention that i only have a zte not a Samsung phone

  27. I just barely received a message to update my net10 browser, how do i do that without any confusion

  28. Kimberly says:


  29. Kevin says:

    I keep getting these browser update notifications also and when I click. on the link it brings me to net10’s web page with nothing having to do with said update.
    when I use the update options on my phone it said I have no updates needed

  30. Paul says:

    I use net 10

  31. Linda Patterson says:

    I keep getting this message to update browser I already have chrome 10. What more do you want.

  32. nancy smith says:

    Net10 phone says i need to update browser but link does nothing

  33. Eeliazar says:

    Please my internet is very slow.

  34. Gary says:

    I have a Samsung galaxy s3 mini

  35. Gary says:

    My service was good now seems to take forever to download load anything. I brought my phone over from at&t because the girl i live with has net10 and she had no problems.Am i having troubles because i have a 4g Lte phone going to a 3g network?

    • Bob Thompson says:

      Hi Gary,
      Straight talk’s att network supports 4g lte. Are saying the service was fast,cand slowed down after trying to load the browser update from the text message mentioned in the article you commented on.

  36. Kennedy Wilson says:

    My browse won’t update I want it updated you need to do so

  37. christopher scott wilson says:

    This must be a joke..my andriod dont really have issues but my provider along with signals&connections and always calculating my data usage is nothing short of BOGUS! Ive been tryin 2address this amoung many other things to no satisfaction as my service is quite pathetic..but i guess its at the very least 4anything else i actually could even post this? Geez what’a waste of time here!

  38. Rhonda says:

    Why send a message if you’re not going to help solve the problem?

  39. earline jones says:

    I never found the upgraded app for the net10 so I dont understand why u guys keep sending the message for a upgrade ur brower wow don’t understand it. Just wasting spacr

  40. Michelle Price says:

    Yep I get the dame update email about once a month. Usually right after I add airtime.

  41. kathryn says:

    I have a net10 UMX and have received 9 messages to update my phones browser and I have no idea where. It sends a link but I don’t see anywhere to do this

    • Bob Thompson says:

      Hi Kathryn,
      No one really knows why they send this message. I think they just want people to use their website and so they can market special offers to their customers. A number of readers, usually on Android phones claim they are trying to install software to throttle your data usage. No one has ever told me it updated their browser.

  42. Ad says:

    Yes, I think you are right that it is just a marketing gimmick. Really obnoxious too as I just wasted 5 minutes researching this. It lowers my image of the company. Thank you for your post. It was helpful. Ad

    • Bob Thompson says:

      Hi Ad,
      It’s unfortunate. Net10 can save people a lot of money. If they sent me a link to a useful app and asked me if I wanted to opt in to some money saving deals I might be interested.

      Yet, some android phone users swear this link tries to load software on their phones.

      • Tux2 says:

        I’ve clicked on this link on my android phone and it does nothing but take me to a custom web page, no software loading. I don’t know who told you that but I don’t think this tries to load any software on their phone.

        • Bob Thompson says:

          Hi Tux2,
          The point of the article is that this loads a web page. A few readers with Android phones have claimed that it tried to download software to their phones, but I have never been able to verify that.

  43. Thanks for the info.

  44. Howard cherry says:

    I got this message at least 3 times but i didn’t do anything

  45. D.David Dodged says:

    I can’t rember how many times I have tryed to update my account. And to date I have not sucseaded. I don’t understand why you make a update like this avajjable and it don’t won’t or dosent work. I guess thank you but for what ??? If you get it working please let me know and I will try it once. Dave

  46. Matt says:

    I have a BYOD Sim with net10, I used it with a AT&T Go Phone, I mainly use it to tether my laptop, we dont have HSI or DSL in our rural area, and dial-up is useless period, my last phone crapped out and I got another Go Phone, this time AT&T had tethering blocked on the phone, so I flashed another custom rom to it to get my tethering back, I actually thought these text’s looked suspicious, I wondered if it wasn’t to get me to click on something that would install something to the phone that would screw up my tethering. It’s probably something sent out to people with high data usage.. I do not ever recall getting that text on the old shitty $15-$30 cell phones (cheapies).

    • Bob Thompson says:

      Hi Matt,
      I plan to do a little more investigation to find out about the message. Tethering is against the Net10 Terms of Service. I have heard reports that Straight Talk actively polices their network to block tethering.

      Is your tethering option, the best choice for your area? there are a number of prepaid hotspot solutions out there now. Have you ever looked into one? I am jut curious because I do get comments from readers in rural areas.


  47. jeff ross says:

    If there’s not gona be an update done to my phone when i click the link on the text that was sent to me, dont send me the lying text, say what you mean mean what you say and cut the bullshit!!!

    • Bob Thompson says:

      Hi Jeff,
      I assume you are addressing that comment to Net10, and not me.
      Maybe Net10 meant it to be deceptive, but I don’t see how that helps them get people to use their web site or engage people with with their other marketing programs.

    • roger pendleton says:

      On an android device activated as BYOD on net10, installing that “update” is what net10 uses to kill streaming services when you’re on the cellular network.

      I’m working on getting hold of the apk itself.

      But as an experiment: wipe and reflash your phone. (Not via ‘erase and deregister,’ but by using a tool that can format /system and /data and reinstall the rom from scratcch.) Lookie: Youtube works again.

      • Bob Thompson says:

        Hi Roger,
        I can’t remember if I loaded it on my Nexus 5. It didn’t load anything on my iPhone. The iPhone just goes to a mobile website. So are you saying if I try to load the same link on Android it downloads a an APK? Hmm. will try that. Did it install a visible app on your device?


  48. Heather E. Stell Holloway says:

    I received the same msg on my iPhone but wn I clicked the link it just brought me to Net10’s website. I decided search the browser updates n found you. Appreciate the info bc otherwise I may have tried to update the phone at my peril. Thanks

  49. donetta moore says:

    Yeah. I want.to know what this browser is for.

    • Bob Thompson says:

      Hi Donetta,
      It just a link to the Net10 web site. They have a web site they think is useful and some links to a shopping /deals site. You can ignore it.

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