What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?

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I received this text message from Net10 Wireless on my iPhone 5…

“NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=1234567890″.

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Many Net10 and Straight Talk customers are wary of software updates which many affect their internet or MMS service. I decided I’d click on the link and see what would happen. The link opened a mobile optimized web page in Safari. It did not update my browser or anything else on my iPhone.

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I wasn’t too worried. Net10 can’t update your browser, Safari, on your iPhone. Safari can only be updated by Apple as part of an iOS software update. Apple can’t even update Safari through the App Store.

If you are using an Android phone, I wouldn’t worry either. This link isn’t going to update anything on your phone.

So what the heck is this message about? I think Net10 set up this mobile web search page as part of a marketing and promotion campaign and are hoping customers will use it. I didn’t find the web page useful or compelling, but that doesn’t mean the idea is bad, just the implementation.

I have noticed a lot of increased marketing and promotional activity from Net10 recently. They ran a Holiday Home promotion, you could create a holiday card for friends and family. They have Trac N Save promotion offering shopping deals and discounts. Finally, Net10 Now, a promotion to advertise their new tiered smartphone plans with lower prices or more service.

Do you use Net10 or Straight Talk and this message too? Leave a comment and let me know.

75 comments on “What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?
  1. Justine says:

    I recently got this message and i clicked the link, now i can no longer receive mms messages. it keeps telling me it is unavailable. Can anybody please help?

  2. Sabrina says:

    Could anyone tell me how I can get pic messages on my iPhone? I switched to net10 and have not been able to get pic messages unless its sent as an iMessage

    • Bob Thompson says:

      Hi Sabrina,

      If you recently signed up for Net10 and transferred your phone number it may take a few days before you can receive MMS picture messages. I had the same issue. I set up three accounts. MMS worked fine for the two with new phone numbers. I could not receive MMS for the third, the one I transferred a number to. I tried the SIM in two different phone and it did not work. After a few days I decided to see if I could try to fix it, only to find it working.

      This is a common problem. You can also try setting your APN type to default, mms, wap or default, mms, supl. Some readers have had luck by trying different MMSC and MMS proxy values. Read both the following articles and the comments to see what has worked for others.

      Help with Straight Talk and Net10 MMS Picture Messages and I Can’t Receive MMS Picture Messages Using Straight Talk or Net10 on My iPhone Using iOS 7.0.4
      Let me know how it goes.
      Regards
      Bob

  3. Jack says:

    Of course, Do not click on that link at all, it is obviously that a tracking advertising program will be injected in your phone system or browser, and who does want this? like is not enough with all the junk advertising getting into our mail boxes, this kind of updates the only think that does is to give users a so much worse experience so the carrier company can profit selling your data and browsing behaviors, they should ban this type of practice and people should start learning more about this, They trick people with poor knowledge in technology, by saying that the application will make a better experience in your life. But it is all BS.
    Do not follow this practice you will find your self frustrated because your phone suddenly will be come slower, and you know why because it is doing extra work to send info about everything you do in your phone. So they can match keywords with their data base and start shooting junk advertising to your phone, email etc even to your friends.
    Bottom line I’m talking about any of this kind of application, most of them they real reason to exist is for that.
    Keep your phone simple and cleaner as you can from junk apps that you wont really need.

    • Bob Thompson says:

      Hi Jack,
      I appreciate you taking the time to comment I have clicked on the links myself on my iPhone and I haven’t experienced my browser getting slow. I am wondering if you have ***any evidence*** to support the idea that Net10 is injecting tracking programs. I took quick look in my browser before and after I opened the most recent link and I did not notice any suspicious browser data added. I plan to completely clear my browser data and reload the page to take a closer look.

      I agree these the web page they created has limited value, and that its driven by their marketing. I plan to write a new article about the most recent message I got an publish screen shots of the pages.

      You are making some very strong claims here, and I’d like to understand your rationale.

      Regards
      Bob

  4. Julie Patrin de Martinez says:

    I am a BYOP net10 customer. My phone is an AT&T based Motorola Atrix HD. I also responded STOP to the message. They changed the sending number and sent it again. They’ve received the same response of STOP.

    I’m interested to see if, next time I refill my account, clearing all caches etc. and NOT clicking the update will get me back up to speed.

    No, I haven’t exceeded my 2 GB limit either.

    • Bob Thompson says:

      Hi Julie,
      Are you saying you think this web page caused your phone to slowdown?
      You can install the ookla speed test app from the play store and measure your speed. Let me know what speeds you ate getting?
      Regards
      Bob

  5. steve says:

    Hmmmm tracking phone data?

  6. Julie says:

    I received this message too. Had the same result…BUT…now my browser runs slower than mud. Deleted cookies, caches etc. Still slower than mud. Searched the message, found this thread. Anyone else having this issue?

  7. becki says:

    I received it on my android, twice, & both times the link just took me to tracfones homepage, no update kinda annoying, if i didn’t have unlimited data i would be seriously angry

    • Bob Thompson says:

      Hi Becki,
      That web page doesn’t use very much data. Reply to the text message with “STOP” and it should prevent you from receiving it again.
      Regards
      Bob

  8. Annemarie says:

    They text me this to NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=570236 and I can’t update nothing please help

  9. Mr X says:

    Did the “Stop” thing. Within seconds got a message saying I had successfully opted out of Net10 alerts. Sweet! Thanks for the tip.

    • Bob Thompson says:

      Hi Mr X.
      That is great news. Thanks for taking the time to comment. If you use social media, please follow us on Facebook, Twitter, Google+, and YouTube. In addition to keeping up with latest updates at smartphonematters you would be helping us launch social media efforts. click here
      Regards
      Bob

  10. Misty Rice says:

    I keep going to the link and nothing happens. I have an Apple Iphone 4S.

  11. Velmo Miller says:

    I do not know how to update my browser?????

  12. Jacob Miller says:

    I have an android lg L35lg. I don’t know that this link is from net10. I have been told by hackers, that they can send a link and when you click on it, they gain control of the device. I reset my phone after it lost all internet connection and phone service. Didn’t fix it, so i called ne10 and they had to reset my wireless connection altogether. After all that, the second after i had changed my mobiles network code, i received the text again. i am worried about it and i do plan on finding out who is doing this

    • Bob Thompson says:

      Hi Jacob,
      There is not evidence this is coming from hackers. It seems to be just a link to a web page Net10 thinks is useful. If you look in the comments one reader mentions how you can send a text message to tell net10 to stop sending you these messages.
      Regards
      Bob

      • Jacob Miller says:

        Hackers do not leave evidence. i do agree i think it is a net10 message but i can’t see the comments on this blog for some reason

        • Bob Thompson says:

          Hi Jacob,
          You need to click on the link to showing the number of comments on your phone.

          I think it would be strange for hackers to target Net10 customers explictly. I can’t see how this would be an exploit on iOS. I am not sure how it would be one on Android either.

          Regards
          Bob

  13. Beverly Phillips says:

    Everytime I get a txt. from net10 about my phone needs upgrading, its impossible to do anything. WHY?

    • Bob Thompson says:

      Hi Beverly,
      Do did not mention which phone you have or if you are getting this same message. The point of this article was that there isn’t anything to update. They are simply sending you a link to a web page they want you to use for doing internet searches and looking up information. You can ignore the messages.
      Regards
      Bob

  14. Linda zuech says:

    I called net10 to see if they could help me with the update and they treated me like I was stupid. I never did get any answers but I am going to find another service. I hate it when you spend your money and expect to be treated like a valued customer and end up being treated like a burden. Well ill lighten their load.

    • Bob Thompson says:

      Hi Linda,
      I know what you mean. I look at it differently though. Their tech support is outsourced to another country. They have likely never used Net10 themselves and they are working off a script. That is why they often repeat the same thing over and ovr.

      My goal with Net10 is to pay $50 a month for cellular service, rather than $100 with AT&T, T-Mobile, or Verizon. Net10 and Straight Talk offer some of the best value for the money, at the expensive of retail support or the best phone support.

      I don’t know which phone or Net 10 plan you use. But you do you have choices,
      pay full price for better support,
      try to find an equivalently priced prepaid service with better support
      stick with Net10 and recognize the level of support they offer

      I would be interested in your thoughts on what service you are going to switch to. Both AT&T and T-Mobile’s prepaid service have a retail presence and are less expensive than their regular service.

      Regards
      Bob

  15. Jason Stevenson says:

    Reply to the message with “STOP” and you should be unsubscribed from NET10 alerts.

  16. Jamie says:

    I have Net10 on my iPhone 4S and continue to refuse the 15.7 TFW carrier update because I like my 4G and don’t appreciate being forced to downgrade (especially when I’m still paying the same!)! More specifically, I have reverted back to 15.6 after accepting the 15.7 carrier update that changed my data from 4G to 3G. If anyone is not aware that this is possible, google it, it’s fairly simple to do.

    Then, I started getting these “browser update” messages, and figured it was just another way to get me to update my carrier settings, so I ignored them. I began having problems with my browser one day, so I went back thru my messages, clicked on the link, and was confused when it just opened Net10′s mobile internet web page. I thought maybe the link had expired but this post has cleared it up for me, thank you!

    Seriously Net10?? With Google and Bing, and 100s of other sites similar to this, why would your page be necessary to your customers!? Talk about a waste of time! The UI mirrors a basic phone mobile internet page, I really don’t see much use in it… But whatever… Maybe others feel differently…

    More than anything, I don’t appreciate being deceived into visiting a page I would not do so otherwise! Why not send a link that says something like, “Check out Net10′s mobile web hub”?! Furthermore, if you are going to trick me into opening this link, it better open a site that blows my mind…not one that leaves me thinking “What the….???”

  17. Harry Bennett says:

    Why do I need to update n how do youdo it?

  18. Harry Bennett says:

    Rrecieved a message to have browser update

  19. Jacqueline Hills says:

    Received message my Net10 browser needs update… what does this mean?

  20. cindy says:

    I got the same text and result. Nothing to update my browser.

  21. Hollie says:

    Received the same message , like you I also went we’re I was directed to go & like you it didn’t update anything on my phone . ???? What was the sense in.that?

  22. Marissa says:

    I got the message too and my internet started randomly cutting off after that and I don’t have a lot of memory used on my phone and it’s really annoying

    • Bob Thompson says:

      Hi Marissa,
      What type of phone do you have? don’t think its related, but I can say for sure. for iPhone, try pressing the home and lock buttons at the same time and test again. For other phones, turn it off and on again.
      Regards
      Bob

  23. Shikasper says:

    I recieved the same txt. I decieded to confirm through my carrier and was informed, there was no update available. Maybe someone is messin with us.

  24. Devin Bolden says:

    Bob a lot of iPhone users are having problems with net10′s new plans, do you have any news on whats going on

    • Bob Thompson says:

      Hi Devin,
      I don’t know. What types of problems have you heard about?

      I think, that when you switch to one of the new tiered plans they update your account it their system. This may cause problems with data and MMS. A lot of Straight Talk and Net10 customers comment they have problems after auto renew or refilling their service.

      I have had three or four people using the Net10 T-Mobile network report their data stopped working.

      Regards
      Bob

  25. Jen says:

    I got it, too. Net10 on an iPhone. Went nowhere.

  26. Andrew says:

    I have Net10 as we’ll. I use an iphone just like you. I get these message often. It doesn’t update anything. Or I get one that I need to charge my carrier settings. Last time I charged them, it turned the HOME in the top left, to a TFW. I think meaning track phone wireless

  27. sheilatomah says:

    i use NET10 i pay 50 a month unlimited talk text and web but find the internet very slow andhard to keep sometimes do i need to worry about updateing the browser? love the net10 as its reasonably affordable for me. any ideas of how i can getbetter internet in my phone? thank u

    • Bob Thompson says:

      Hi,
      This point of this article was that there isn’t an update to the browser. That said, you did not mention what type of phone you are using, and whether you are using Net10′s ATT, T-Mobile, Verizon or Sprint network. If you don’t know that’s ok too we can figure it out.
      Regards
      Bob

  28. Amanda LaFaive says:

    I received this message with the same result as you, just thought is google it to see if other people had gotten it as well.

  29. Amin lone says:

    My internet has been off not loading anything. I can’t even use iMessage even tho my phone says that I have 3G speed. Nd then this message popped nd I hoped it would actually help but i guess not

  30. davkush says:

    Happened to me on my nexus 5 (android) weird because I have the bring your own phone plan. Maybe this is just for tracphones but they sent it to us anyways.

  31. NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=

  32. Cheryl P says:

    Thanks. I got the txt today too and found the browser page and thought “where is my update”. I googled and found this. I will delete and will have my husband do the same to his phone when/if he gets it. Thank you for posting :)

  33. Anthony says:

    i got that too, what was odd was the senders short code number was. different from the ones i know are from net ten. plus, i don’t think net 10 can actually update my browser, shouldn’t Google send that kind of thing if its was needed?

    • Bob Thompson says:

      Hi Anthony,
      I have received other text messages from Net10 recently too. They had a Holiday Home promotion, allowing customers to create a holiday card for their friends and family. There was a Trac N Save promotion which was a shopping deals campaign. Also a Net10 Now to advertise their new tiered smartphone plans with lower prices.

      This particular message didn’t come across as marketing but was simply a link to a.tracefone.com a mobile web portal. This one was not well executed and confusing. Most Net10 customers that use smartphonematters are scared of any kind of updates.
      Regards
      Bob

  34. g d says:

    Just got this message today.Thanks for posting since I did a search and your post came up.So I’ll delete.

  35. Mike says:

    I got the same message on my nexus 4 today. I have not clicked the link yet and won’t untill I find out what it will do to my browser?…
    And what do they have to do with that anyway, I use Firefox all the time.

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