What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?


I received this text message from Net10 Wireless on my iPhone 5…

“NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=1234567890″.


Many Net10 and Straight Talk customers are wary of software updates which many affect their internet or MMS service. I decided I’d click on the link and see what would happen. The link opened a mobile optimized web page in Safari. It did not update my browser or anything else on my iPhone.


I wasn’t too worried. Net10 can’t update your browser, Safari, on your iPhone. Safari can only be updated by Apple as part of an iOS software update. Apple can’t even update Safari through the App Store.

If you are using an Android phone, I wouldn’t worry either. This link isn’t going to update anything on your phone.

So what the heck is this message about? I think Net10 set up this mobile web search page as part of a marketing and promotion campaign and are hoping customers will use it. I didn’t find the web page useful or compelling, but that doesn’t mean the idea is bad, just the implementation.

I have noticed a lot of increased marketing and promotional activity from Net10 recently. They ran a Holiday Home promotion, you could create a holiday card for friends and family. They have Trac N Save promotion offering shopping deals and discounts. Finally, Net10 Now, a promotion to advertise their new tiered smartphone plans with lower prices or more service.

Do you use Net10 or Straight Talk and this message too? Leave a comment and let me know.

69 comments on “What Is This “Net10 Msg: your phone’s browser requires an update…” Message About?
  1. Julie Patrin de Martinez says:

    I am a BYOP net10 customer. My phone is an AT&T based Motorola Atrix HD. I also responded STOP to the message. They changed the sending number and sent it again. They’ve received the same response of STOP.

    I’m interested to see if, next time I refill my account, clearing all caches etc. and NOT clicking the update will get me back up to speed.

    No, I haven’t exceeded my 2 GB limit either.

    • Bob Thompson says:

      Hi Julie,
      Are you saying you think this web page caused your phone to slowdown?
      You can install the ookla speed test app from the play store and measure your speed. Let me know what speeds you ate getting?

  2. steve says:

    Hmmmm tracking phone data?

  3. Julie says:

    I received this message too. Had the same result…BUT…now my browser runs slower than mud. Deleted cookies, caches etc. Still slower than mud. Searched the message, found this thread. Anyone else having this issue?

  4. becki says:

    I received it on my android, twice, & both times the link just took me to tracfones homepage, no update kinda annoying, if i didn’t have unlimited data i would be seriously angry

    • Bob Thompson says:

      Hi Becki,
      That web page doesn’t use very much data. Reply to the text message with “STOP” and it should prevent you from receiving it again.

  5. Annemarie says:

    They text me this to NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=570236 and I can’t update nothing please help

  6. Mr X says:

    Did the “Stop” thing. Within seconds got a message saying I had successfully opted out of Net10 alerts. Sweet! Thanks for the tip.

    • Bob Thompson says:

      Hi Mr X.
      That is great news. Thanks for taking the time to comment. If you use social media, please follow us on Facebook, Twitter, Google+, and YouTube. In addition to keeping up with latest updates at smartphonematters you would be helping us launch social media efforts. click here

  7. Misty Rice says:

    I keep going to the link and nothing happens. I have an Apple Iphone 4S.

  8. Velmo Miller says:

    I do not know how to update my browser?????

  9. Jacob Miller says:

    I have an android lg L35lg. I don’t know that this link is from net10. I have been told by hackers, that they can send a link and when you click on it, they gain control of the device. I reset my phone after it lost all internet connection and phone service. Didn’t fix it, so i called ne10 and they had to reset my wireless connection altogether. After all that, the second after i had changed my mobiles network code, i received the text again. i am worried about it and i do plan on finding out who is doing this

    • Bob Thompson says:

      Hi Jacob,
      There is not evidence this is coming from hackers. It seems to be just a link to a web page Net10 thinks is useful. If you look in the comments one reader mentions how you can send a text message to tell net10 to stop sending you these messages.

      • Jacob Miller says:

        Hackers do not leave evidence. i do agree i think it is a net10 message but i can’t see the comments on this blog for some reason

        • Bob Thompson says:

          Hi Jacob,
          You need to click on the link to showing the number of comments on your phone.

          I think it would be strange for hackers to target Net10 customers explictly. I can’t see how this would be an exploit on iOS. I am not sure how it would be one on Android either.


  10. Beverly Phillips says:

    Everytime I get a txt. from net10 about my phone needs upgrading, its impossible to do anything. WHY?

    • Bob Thompson says:

      Hi Beverly,
      Do did not mention which phone you have or if you are getting this same message. The point of this article was that there isn’t anything to update. They are simply sending you a link to a web page they want you to use for doing internet searches and looking up information. You can ignore the messages.

  11. Linda zuech says:

    I called net10 to see if they could help me with the update and they treated me like I was stupid. I never did get any answers but I am going to find another service. I hate it when you spend your money and expect to be treated like a valued customer and end up being treated like a burden. Well ill lighten their load.

    • Bob Thompson says:

      Hi Linda,
      I know what you mean. I look at it differently though. Their tech support is outsourced to another country. They have likely never used Net10 themselves and they are working off a script. That is why they often repeat the same thing over and ovr.

      My goal with Net10 is to pay $50 a month for cellular service, rather than $100 with AT&T, T-Mobile, or Verizon. Net10 and Straight Talk offer some of the best value for the money, at the expensive of retail support or the best phone support.

      I don’t know which phone or Net 10 plan you use. But you do you have choices,
      pay full price for better support,
      try to find an equivalently priced prepaid service with better support
      stick with Net10 and recognize the level of support they offer

      I would be interested in your thoughts on what service you are going to switch to. Both AT&T and T-Mobile’s prepaid service have a retail presence and are less expensive than their regular service.


  12. Jason Stevenson says:

    Reply to the message with “STOP” and you should be unsubscribed from NET10 alerts.

  13. Jamie says:

    I have Net10 on my iPhone 4S and continue to refuse the 15.7 TFW carrier update because I like my 4G and don’t appreciate being forced to downgrade (especially when I’m still paying the same!)! More specifically, I have reverted back to 15.6 after accepting the 15.7 carrier update that changed my data from 4G to 3G. If anyone is not aware that this is possible, google it, it’s fairly simple to do.

    Then, I started getting these “browser update” messages, and figured it was just another way to get me to update my carrier settings, so I ignored them. I began having problems with my browser one day, so I went back thru my messages, clicked on the link, and was confused when it just opened Net10′s mobile internet web page. I thought maybe the link had expired but this post has cleared it up for me, thank you!

    Seriously Net10?? With Google and Bing, and 100s of other sites similar to this, why would your page be necessary to your customers!? Talk about a waste of time! The UI mirrors a basic phone mobile internet page, I really don’t see much use in it… But whatever… Maybe others feel differently…

    More than anything, I don’t appreciate being deceived into visiting a page I would not do so otherwise! Why not send a link that says something like, “Check out Net10′s mobile web hub”?! Furthermore, if you are going to trick me into opening this link, it better open a site that blows my mind…not one that leaves me thinking “What the….???”

  14. Harry Bennett says:

    Why do I need to update n how do youdo it?

  15. Harry Bennett says:

    Rrecieved a message to have browser update

  16. Jacqueline Hills says:

    Received message my Net10 browser needs update… what does this mean?

  17. cindy says:

    I got the same text and result. Nothing to update my browser.

  18. Hollie says:

    Received the same message , like you I also went we’re I was directed to go & like you it didn’t update anything on my phone . ???? What was the sense in.that?

  19. Marissa says:

    I got the message too and my internet started randomly cutting off after that and I don’t have a lot of memory used on my phone and it’s really annoying

    • Bob Thompson says:

      Hi Marissa,
      What type of phone do you have? don’t think its related, but I can say for sure. for iPhone, try pressing the home and lock buttons at the same time and test again. For other phones, turn it off and on again.

  20. Shikasper says:

    I recieved the same txt. I decieded to confirm through my carrier and was informed, there was no update available. Maybe someone is messin with us.

  21. Devin Bolden says:

    Bob a lot of iPhone users are having problems with net10′s new plans, do you have any news on whats going on

    • Bob Thompson says:

      Hi Devin,
      I don’t know. What types of problems have you heard about?

      I think, that when you switch to one of the new tiered plans they update your account it their system. This may cause problems with data and MMS. A lot of Straight Talk and Net10 customers comment they have problems after auto renew or refilling their service.

      I have had three or four people using the Net10 T-Mobile network report their data stopped working.


  22. Jen says:

    I got it, too. Net10 on an iPhone. Went nowhere.

  23. Andrew says:

    I have Net10 as we’ll. I use an iphone just like you. I get these message often. It doesn’t update anything. Or I get one that I need to charge my carrier settings. Last time I charged them, it turned the HOME in the top left, to a TFW. I think meaning track phone wireless

  24. sheilatomah says:

    i use NET10 i pay 50 a month unlimited talk text and web but find the internet very slow andhard to keep sometimes do i need to worry about updateing the browser? love the net10 as its reasonably affordable for me. any ideas of how i can getbetter internet in my phone? thank u

    • Bob Thompson says:

      This point of this article was that there isn’t an update to the browser. That said, you did not mention what type of phone you are using, and whether you are using Net10′s ATT, T-Mobile, Verizon or Sprint network. If you don’t know that’s ok too we can figure it out.

  25. Amanda LaFaive says:

    I received this message with the same result as you, just thought is google it to see if other people had gotten it as well.

  26. Amin lone says:

    My internet has been off not loading anything. I can’t even use iMessage even tho my phone says that I have 3G speed. Nd then this message popped nd I hoped it would actually help but i guess not

  27. davkush says:

    Happened to me on my nexus 5 (android) weird because I have the bring your own phone plan. Maybe this is just for tracphones but they sent it to us anyways.

  28. NET10 Msg: Your phone’s browser requires an update. Click the link to update. http://m.tracfone.com/sid?mdn=

  29. Cheryl P says:

    Thanks. I got the txt today too and found the browser page and thought “where is my update”. I googled and found this. I will delete and will have my husband do the same to his phone when/if he gets it. Thank you for posting :)

  30. Anthony says:

    i got that too, what was odd was the senders short code number was. different from the ones i know are from net ten. plus, i don’t think net 10 can actually update my browser, shouldn’t Google send that kind of thing if its was needed?

    • Bob Thompson says:

      Hi Anthony,
      I have received other text messages from Net10 recently too. They had a Holiday Home promotion, allowing customers to create a holiday card for their friends and family. There was a Trac N Save promotion which was a shopping deals campaign. Also a Net10 Now to advertise their new tiered smartphone plans with lower prices.

      This particular message didn’t come across as marketing but was simply a link to a.tracefone.com a mobile web portal. This one was not well executed and confusing. Most Net10 customers that use smartphonematters are scared of any kind of updates.

  31. g d says:

    Just got this message today.Thanks for posting since I did a search and your post came up.So I’ll delete.

  32. Mike says:

    I got the same message on my nexus 4 today. I have not clicked the link yet and won’t untill I find out what it will do to my browser?…
    And what do they have to do with that anyway, I use Firefox all the time.

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